F.A.Q.
Payment & Security
We accept various payment methods including: Shop Pay, Shop Pay Installments / Visa, Mastercard, American Express, Diners Club, Discover / Apple Pay, Google Pay, Amazon Pay, Meta Pay.
Yes! Your personal and payment information is secure with 256-bit SSL encryption, the highest level of protection available. Our website uses secure encryption technology to protect your personal and financial information during checkout!
Discounts & Promotions
Sign up to our email list and check our Home page and website to see if we have any discounts or special sales going on.
Sale items are subject to the same return policy as regular priced items, unless otherwise stated.
Shipping & Delivery
We offer FREE shipping for orders over $49, anywhere in the USA! For shipping rate on your particular order, refer to price on checkout page.
Delivery times vary depending on your location. Most customers get their orders within 5-8 business days.
While we strive to deliver within the estimated timeframe, delays can occur. Please track your order using the link in your confirmation email. For further assistance, contact us via our Contact Us page.
Currently we offer FREE standard economy shipping. We will offer express shipping soon!
No, but we will soon!
Order Tracking
Of course! Look in your confirmation email for your account link - Or click on the Track My Order link in the menu.
Tracking information can take up to 24-48 hours to update after your order ships. If your tracking number still isn't working after this time period, please contact us via our Contact Us page so we can assist you.
Your tracking number is included in your order confirmation email. If you can't find it, please check your spam or junk folder. You can also access your tracking information by clicking on the 'Track My Order' link in our website menu or through the account link in your confirmation email.
If your tracking information indicates your order has been delivered but you have not received it, please check with the delivery service that dropped off your package. Then your neighbors or building manager. If you still cannot locate your package, please contact us immediately via our Contact Us page so we can help you.
Order Changes & Issues
We process orders quickly, but if you need to make changes, contact us immediately via our Contact Us page and we'll do our best to assist. Order changes or cancellations are not guaranteed.
If your order arrives damaged or with an error, please contact us immediately via our Contact Us page with your order number, and we will help fix the problem.
If an item is out of stock, it will be indicated on the product page. You can sign up for email notifications to be alerted when the item is back in stock.
Your order might have been automatically cancelled because our system identified it as potentially high-risk.
To protect our customers and our business from unauthorized purchases, we use automated fraud detection measures. Orders can be flagged for a variety of security reasons, including: Address Mismatch: The billing and shipping addresses provided are not the same.
Payment Information Issues: The payment details entered (like card number or billing address) do not precisely match the information on file with your bank or payment provider. Use of VPN or Proxy: The order was placed through a VPN or proxy server, which can sometimes mask the origin of the order.
Payment Failures: There were multiple unsuccessful attempts to process your payment.
If your order was cancelled and you believe this was an error, please try placing your order again. When re-ordering, double-check that all billing and shipping details are accurate and exactly match your payment method information.
You might also consider using an alternative payment card or method. If you continue to experience cancellations and believe there's no issue with your payment information, please contact us.
Returns & Exchanges
Product Information
Yes, size charts are available on each product page, usually located below the product description. Please refer to the size chart to ensure you select the correct size.
Care instructions are typically included on the garment tag or product packaging.
Company & Trust
Absolutely! We had an eBay store for a couple of years, selling toys & collectibles. Now we've opened up our own online store - powered by Shopify, using top-notch security, servers, and privacy. You can reach out to us via the Contact us page.
Nope. We create our own original designs. We partner with a factory that fulfills your order, right here in the United States!
Oh, that’s Merchie Merch Nut our mascot.